Returns are one of the most financially impactful processes in ecommerce — and one of the hardest to automate correctly. The average DTC brand sees return rates between 20-30%, and each return triggers a chain of financial events that must execute correctly.
The complexity multiplies with the variety of return scenarios: full refunds, partial refunds, store credit, gift card refunds, exchanges, returns on split payment orders, and marketplace orders that follow completely different refund rules than DTC.
Most brands discover their returns integration is broken during month-end close. By that point, the manual reconciliation effort is enormous.
Hairball builds the returns workflow that handles every scenario cleanly — ensuring every refund type generates the correct financial record (Credit Memo for invoiced orders, Cash Refund for cash sales, Customer Refund for deposits), inventory is updated, and exchanges generate new O2C orders.
Apps We Work With
Expertise and Use Cases
We solve complex data problems to help your teams work smarter, not harder.
- Automated refund processing (full, partial, store credit, gift card)
- Loop Returns to NetSuite integration
- Credit Memo, Cash Refund, and Customer Refund generation based on original billing record
- Exchange order creation and O2C handoff
- Short shipment return handling
- Split payment refund processing
- Marketplace-specific return flows (Amazon, TikTok, Walmart)
- Restocking and inventory adjustment automation
- Refund reconciliation against payout settlements
- Return reason tracking and analytics
- Appeasement and goodwill refund workflows
- Warranty and defective product return processing
Featured Customers
Small scale starter or larger enterprise – we have the solution for your NetSuite needs and Celigo integrations.
