Business Processes

B2C Order to Cash (O2C)

Order-to-Cash (OTC) automation using NetSuite and Celigo enhances cash flow management, speeds up processing, and ensures billing accuracy.

Apps We Work With

Detailed Process Description

The Order to Cash process at Hairball encompasses everything from the receipt of customer orders to the collection of payments:

  1. Order Management: Automated capture and entry of orders into NetSuite to ensure timely processing.
  2. Catalog Mapping: Syncs product listings between e-commerce sites and NetSuite inventory for accurate availability data.
  3. Discounts and Promotions: Applies discounts consistently across platforms to avoid pricing discrepancies.
  4. Recurring and Subscription Orders: Manages renewal processes and payment schedules automatically for subscriptions.
  5. Gift Card Management: Tracks and applies gift card values accurately within all transactions.
  6. Third-party Apps and Checkout Compliance: Integrates enhancements to the checkout process while ensuring compliance with regulatory standards.
  7. Tax Accuracy: Maintains consistent and correct tax calculations across different sales platforms.
  8. Shipping and Fulfillment: Coordinates shipping logistics and updates inventory in real-time.
  9. Invoicing and Payment Processing: Automates the generation of invoices and the processing of payments to streamline financial operations.
  10. Revenue Recognition and Reporting: Ensures that revenue tracking and financial reporting are accurate and compliant with standards.

Expertise and Use Cases

With over 300 successful Order to Cash integrations on NetSuite using Celigo, Hairball brings proven expertise and tailored solutions to each client. Our approach considers the unique complexities of the O2C process, ensuring configurations that optimize cash and revenue recognition for various business models and regulatory environments.

Featured Customers

Hairball’s expertise has empowered numerous businesses to streamline their O2C processes, including:

  • Natural Life
  • Branded Bills
  • Howler Brothers
  • Zumba
  • Hu Kitchen
  • The Sak
  • Play Backbone

By partnering with Hairball, you gain access to a team dedicated to the meticulous execution of O2C processes, ensuring not only compliance but also a significant enhancement in customer satisfaction and operational efficiency.

Hairball Netsuite Ecosystem V1

Ready to get started?

If you’re ready to grow, scale, and automate your business with industry-leading practices, then contact us today and let’s get started!

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