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Business Processes

We Don't Build Integrations. We Fix Business Processes.

Most start with technology. We start with the process.
A well-built connector is useless if it automates the wrong workflow. We design systems around the operational and financial outcomes you actually need.

550+ implementations.
3 core verticals.
10 business processes we know inside and out.

Order to Cash

Every dollar flows through Order to Cash. We ensure orders are captured, fulfilled, and recorded correctly, across every channel.

B2C Order to Cash – Direct to Consumer

From the moment your customer clicks "buy" to the moment cash hits your bank account, we own every step of the DTC Order to Cash process -- ensuring orders, payments, fulfillment, and financial records stay perfectly in sync across Shopify, BigCommerce, and NetSuite.

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B2C Order to Cash – Marketplaces

Selling on Amazon, TikTok Shop, Walmart, eBay, Faire, and MercadoLibre means managing orders, settlements, and inventory across platforms that each have their own rules. We build the process that makes every marketplace channel flow cleanly into NetSuite.

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B2C Retail POS

Brick-and-mortar sales need to land in NetSuite with the same accuracy as your online orders. We connect your POS system to your ERP so in-store transactions, inventory, and financials stay unified with your ecommerce operations.

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Supply Chain and Fulfillment

Operations break in the handoffs. We align product, inventory, and logistics from source to customer.

Product Data Management

Getting the right product data to the right channel -- with the right attributes, pricing, and images -- is the foundation of every ecommerce operation. We build the product data pipeline that keeps your catalog consistent from PLM to storefront to ERP.

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3PL and Fulfillment Management

Whether you ship from a 3PL, your own warehouse, or both, we build the fulfillment process that keeps inventory accurate, shipments on time, and NetSuite in sync with what's actually happening on the dock.

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Returns and Refund Management

With a deep understanding of the returns process across every major platform, we build and manage the workflows that ensure returns, exchanges, refunds, and credits are processed accurately from storefront to ERP -- protecting your margins and keeping your books clean.

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Wholesale and B2B

We handle trading partners, compliance, and scale without operational drag.

B2B eCommerce and EDI

From wholesale portals to EDI compliance with major retailers, we manage the entire B2B order lifecycle -- trading partner onboarding, purchase order processing, ASN generation, invoicing, and chargeback prevention.

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Finance and Intelligence

We deliver clean, reconcilable financials you can run on.

Accounting and Finance Operations

Payout reconciliation, revenue recognition, settlement matching, and financial close -- we automate the finance workflows that turn your ecommerce transactions into trustworthy books, so your team can close with confidence instead of chasing discrepancies.

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Data Warehouse and Analytics

Your data is spread across Shopify, NetSuite, your 3PL, marketplaces, and a dozen other systems. We build the unified data layer and reporting infrastructure that gives your leadership team a single source of truth.

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CRM and Customer Management

Your customer data lives in your storefront, your ERP, your helpdesk, and your marketing tools. We connect them so every team has a complete, consistent view of who your customers are.

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Why Hairball

550+ implementations – not connectors installed, business processes running in production.

A team organized by business process – our O2C team has seen every billing model, our Returns team knows every refund scenario, our Finance team knows what “reconciled” actually means.

Founded by the builder of NetSuite SuiteCommerce – our CEO didn’t just implement the platform, he built part of it.

We’re partnered with

Integrations NetSuite V01
Integrations Shopify V02
Hairball Netsuite Ecosystem V1

Ready to get started?

If you’re ready to grow, scale, and automate your business with industry-leading practices, then contact us today and let’s get started!

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