Meet Ursa Major

Ursa Major is a leading clean skincare brand dedicated to crafting natural, sustainable products that help customers look and feel their best. Based in Vermont, the company has built a strong reputation for using only safe and effective ingredients, ensuring their products are as good for people as they are for the planet.

As a fast-growing eCommerce business with a loyal customer base, Ursa Major needed to scale its operations to keep up with increasing demand while maintaining its commitment to quality and customer satisfaction. To support their rapid growth, they partnered with Hairball to integrate NetSuite and Deposco, ensuring their systems were equipped to handle the complexities of a growing skincare business.

The Inventory Struggle: Inconsistent Data

Ursa Major’s situation wasn’t unique, but it was complicated. Their previous WMS wasn’t equipped to handle their unique item configurations, which relied heavily on NetSuite’s Inventory Details, such as Lots and Statuses. Here’s where things went off track:

  • Mismatched Inventory: NetSuite’s item, lot, and status data were often out of sync with the WMS, leading to incorrect inventory counts.

  • Inaccurate Receipts: Their previous WMS sometimes recorded receiving items that weren’t actually sent, creating even more confusion when it came time to reconcile orders.

  • Overselling: Without accurate data in NetSuite, platforms like Shopify and Amazon were listing inventory that didn’t actually exist, leading to overselling and frustrated customers.

The stakes were high: inaccurate inventory data meant wasted time, lost sales, and an overall lack of trust in their own systems.

Why It Matters

For a brand like Ursa Major, maintaining accurate inventory is about more than just operational efficiency—it’s about delivering on the promises they make to their customers. Had they stayed with their old system or avoided fixing their inventory issues, the risks would have continued to snowball:

  • Lost Sales: Inaccurate inventory meant constant overselling and frustrated customers.

  • Operational Inefficiencies: Manual corrections to fix errors took valuable time away from scaling the business.

  • Inability to Scale: As Ursa Major grew, these problems would only have intensified.

By moving forward with the Celigo implementation, Ursa Major avoided these pitfalls and set themselves up for long-term success.

The Celigo-Deposco Solution

That’s when Ursa Major made the switch to Deposco, a WMS designed to handle the demands of modern eCommerce businesses. Deposco provided real-time inventory visibility, streamlined inbound and outbound transactions, and ensured inventory reconciliation happened smoothly.

The integration tackled critical processes, including syncing inbound transactions like Purchase Orders and RMAs, reconciling inventory adjustments, and ensuring accurate shipment data between NetSuite and Deposco. Hairball also handled the complexities of Ursa Major’s unique item configurations, including Lots and Statuses, ensuring data consistency across systems.

Using the Hairball NetSuite-Deposco template, we addressed these challenges in record time, minimizing operational downtime and ensuring a smooth transition from their previous WMS.

The Results: Real-Time Accuracy and Future Growth

The result of this Celigo implementation? Immediate improvements. Thanks to the pre-built template and our deep understanding of both NetSuite and Deposco, Ursa Major saw:

  • Real-Time Inventory Updates: No more overselling on platforms like Shopify and Amazon, they now both reflect accurate stock levels.

  • Fewer Manual Errors: Inbound and outbound transactions flowed smoothly, reducing the need for manual fixes.

  • Scalability: With accurate data in both NetSuite and Deposco, Ursa Major is ready to handle increased demand without worrying about out-of-sync systems.

This integration has been a game-changer, allowing Ursa Major to confidently scale their operations and improve customer satisfaction while staying true to their brand’s values of quality and sustainability.

The Power of the Right Partnership

Ursa Major’s success story shows the importance of having the right tools—and the right team—in place. Our team at Hairball, as trusted Celigo implementation partners, helped Ursa Major overcome their inventory challenges by ensuring their NetSuite and Deposco systems worked together seamlessly. The Celigo technical implementation we delivered not only solved their immediate pain points but also set them up for future growth.

Whether you’re migrating to a new WMS or optimizing existing systems, Hairball’s tailored NetSuite integration solutions are designed to deliver results. Let’s talk about how we can help you streamline your operations and prepare for scalable growth.